Frequently asked questions
When will I receive my item(s)?
Most of our items will arive within 3-7 working days, we stipulate this window in case there are any delays. On average our customers recieve their orders within 4 days from the order date.
I have received my order, but it has different branding on it?
Fear not! Sometimes so that we can get your item out to you nice and fast, we ask our suppliers to send them to you directly, so there is minimum delay.
I haven't received my order?
If you have waited for the entire delivery window that we have advised, and not recieved your order, please contact us immediately and we will get a swift response for you.
My item has arrived damaged or faulty?
Oh dear, this is not good.
How do I checkout with ClearPay?
ClearPay is our finance partner, which means we can offer our products to you on an interest free basis. You pay the total amount but spread over 4 payments, making it more affordable then, and there!
I'm having problems with my shopping experience?
Please contact us immediately to raise any concerns or difficulties you are having using our site, we will look to get this rectified for you urgently.
I forgot my password?
No worries! You can easily reset your password by clicking "Log In" and then "Forgot Password". Follow the instruction sent to you via email, to reset it!
How do I leave feedback?
You can leave us some feedback by logging in to your account, and selecting "Leave Feedback" from your account pages.
What benefits do I get from my account?
By becoming one of our site members, you get access to things like, exclusive discounts, monthly giveaways, create your own profile, and you also get to be part of our member community!