Shipping Policy

We believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined our shipping policy below. Feel free to reach out with questions.

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Delivery Information

We're currently open and delivering orders within good time, however due to the current situation delivery can sometimes take longer than usual! In some rare cases even small orders may take up to 15 working days to arrive. All our delivery times are mentioned within the product descriptions, so be sure to check these.

Mowgli & Moon operate using a dropship model, meaning our suppliers dispatch the products directly to you. Depending on the items that you purchase, this may mean that you receive your order in separate packages and sometimes on different days. We remain responsible for all communication and making sure that this is mentioned on your shipping/dispatch email. At times you also may notice different branding on your parcel, again this is because it has been shipped direct from the supplier and this will also be mentioned in your shipping/dispatch email. 

For larger products, we sometimes use a two-man delivery service. In these cases, we will contact you to arrange a delivery date that is suitable for you. If the delivery is attempted on your chosen day and fails, we reserve the right to charge you a redelivery fee as this is a specialist and private delivery service.

 

If you have any questions surrounding this please let us know! We will be happy to help!

Delivery Locations & Timeframe

Currently we deliver to GB Mainland Only. (England, Scotland & Wales, not including Ireland, Highlands or Islands)

 

However, we will be extending our shipping regions in the near future.

We aim to have in stock items delivered to UK addresses within 3-7 working days of receiving your order as standard. All items that take a little longer to deliver will have a caveat in the product description. In the unlikely event that your delivery will take longer than mentioned, we will contact you via e-mail.

Our standard postage cost is £5.99 but this can vary higher and lower dependant on the products you order. We work with various suppliers who charge based on weight and fragility so shipping costs can be effected by this, the cost is worked out automatically at checkout. 

Please ensure you enter your address correctly as we cannot take responsibility for incorrect addresses. 

If you are concerned at any time about the whereabouts of your order, please don't hesitate to contact us via email at: info@mowgliandmoon.com

We also do our best to describe each item correctly, but all sizes are approximate, and colours may vary slightly.

Pre-Order Items

Our pre-order items are not eligble for ClearPay and we reserve the right to cancel your order if you ignore this.

Several of our items will have a "Pre-Order" ribbon if they are currently out of stock and on pre-order. This means the product is not immediately available and has a waiting list, the estimated availability date will be included in the product description. 


Our pre-order dates are not a guarantee as we are reliant on our suppliers but please be assured that we will dispatch your items as soon as they arrive with us. Should you place an order for a "pre-order" item, any "in stock" items included in the same order will be shipped immediately.